Last updated: 29 November 2025
Thank you for shopping with Abdallas Store. We want you to be fully satisfied with your purchase. If you are not happy with your order, you may return it under the conditions below.
1. Return Window
- You may return eligible items within 14 days from the date you received your order.
- After 14 days, we cannot accept returns (unless the item is defective or damaged on arrival).
2. Eligibility for Returns
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- All original packaging, labels, and tags must still be attached.
- You must provide proof of purchase (invoice, order number, or email confirmation).
Non-returnable items:
- Clearance or final-sale items
- Personal care items (if opened)
- Customized or personalized products
- Perishable or hygiene-sensitive goods
3. Refunds & Exchanges
Once your return is received and inspected, you may choose:
- A refund to the original payment method
- An exchange for another item (subject to availability)
- Store credit for future purchases
Refunds are typically processed within 5–10 business days after receiving the returned item.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item, defective item, or damaged item).
- Please use a trackable shipping service and keep your receipt until the return is completed.
5. How to Request a Return
- Contact us within 14 days at [insert email/contact form].
- Provide your order number and the reason for the return.
- Wait for approval and return instructions.
- Send the item back to the provided return address.
- After inspection, we will process your refund or exchange.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours with photos of the issue.
We will replace the item or issue a full refund, including shipping costs.
7. Important Notes
- Items returned used, damaged, washed, or without original packaging may be rejected.
- Original delivery fees are non-refundable.
- Policy updates may occur; the updated date at the top will always reflect the latest version.
8. Contact Us
For return questions or assistance:
Email:support@abdallasstore.com
Phone: (817) 673-7036
Customer Support Hours: 9:00 AM – 5:00 PM